Horrible experience. This particular cleaners is horrific to deal with and seems to ruin many of their customers clothing, comforters, drapes, etc,. and nothing is done about it. I was called by the manager, Erin, about a dress shirt they completely destroyed. It was ripped it 2 different places and the collar was worn through. She proceeded to tell me it was like that when they got it (which if it were, why would we be paying for it to be dry cleaned) and said it was not at all their fault and would not be doing anything to rectify the situation. When I told her that was extremely poor customer service and we would not be using them ever again, she had the nerve to call me back. She apparently googled me and found my small business and told me she would speak ill of my business if I were to put in a complaint of any sort. This woman is obviously crazy and I strongly recommend to anyone out there NOT to use this service. It is a horrible example of how a business should be operated.
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