K B Cleaners

Horrible experience. This particular cleaners is horrific to deal with and seems to ruin many of their customers clothing, comforters, drapes, etc,. and nothing is done about it. I was called by the manager, Erin, about a dress shirt they completely destroyed. It was ripped it 2 different places and the collar was worn through. She proceeded to tell me it was like that when they got it (which if it were, why would we be paying for it to be dry cleaned) and said it was not at all their fault and would not be doing anything to rectify the situation. When I told her that was extremely poor customer service and we would not be using them ever again, she had the nerve to call me back. She apparently googled me and found my small business and told me she would speak ill of my business if I were to put in a complaint of any sort. This woman is obviously crazy and I strongly recommend to anyone out there NOT to use this service. It is a horrible example of how a business should be operated. more

I must say that I am new to the area and where I am from, there is a Dry Cleaners on every block. But not here. I stumbled upon KB Cleaners and they are FANTASTIC! Don't drive around aimlessly looking for a good Dry Cleaners. Go to KB Cleaners and you will be pleased. Thank you. more

I can't beleive I actually have to give these people one star. First of all, I dropped off a comforter with them two months ago. They returned it with several rips. We showed them the ripps to which they said they would repair it or pay for a new comforter. That was the first time they said it. After 3 more weeks, they returned the comforter with the same rips, to which I was not satisfied again. They said to give them one more opportunity if not, they would either give us free cleaning on future use or again, they would pay for the comforter. Today, after two months Erin (Operations Manager) calls my wife and I and says that she is going to show us where there were tears in the comforter before we brought it in and that that was the last time they tried fixing it, and that they where not going to do anything else for us. I told her that at least twice we where told we would have a new comforter paid for to which she replied (I am the operations manager and I make those decisions and you're not going to be paid for anything). We paid good money for a dry cleaning service only to have our comforter ripped apart. On top of that we where led around for two months, lied to and deceived. more