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Terrible Customer Service - Review by citysearch c | Abbey Carpet & Floor

Abbey Carpet & Floor

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Terrible Customer Service 10/30/2013

The company was recommended to us, and that is why we chose it(hard-wood flooring). However, they did a lot of errors. First, the sales man forgot to come to the house to measure it, so we rescheduled. I wasn't upset, it happens. Then, we were overcharged (200) even though we had talked about the amount right before the card was charged. They fixed it. On the day of installment the trimming was not enough to cover the areas. The salesman had to go to Home Depot and buy 3 more pieces. He bought only 2 which was still not enough. The workers had to come back on the next day to finish the floor. As far as the actual installment I can say that it was done ok, not perfect. You can still see glue at a few places (the floor was glued). Manufacturer's warranty was not offered until I actually asked for it. more
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