I have used this office twice previously and service was just good enough that I tried a third time.This was an unfortunate mistake on my part. My husband had an eye exam and chose glasses. He was then told that because he used insurance instead of paying cash, it would take 7-10 days to receive his glasses. They said if he would have paid cash he could've had his glasses in 1 hour! When he picked his glasses up he told the technician that he couldn't see well with them and that he needed prescription checked. The technician told him that he would have to try the glasses for a few days and if he didn't get used to them, to come back. Needless to say, he couldn't ""get used to them"", and took them back. A different optometrist checked the prescription and said it was wrong. The glasses were reordered and my husband was again told he would have to wait 7-10 days. He was told the glasses were being shipped on Friday and that they would be in on Tuesday. On Tuesday, the glasses were still not in and they were not in on Wednesday either. On Wednesday he was again told that the lab was ""shipping today and they will be in tomorrow). At this point, my husband has not had glasses for over 3 weeks!!! I have called the insurance company, which told me that the provider has the choice of whether to send prescriptions to outside lab or not and it is not an insurance requirement, as my husband was told by office staff at Zoellner's. This is the worst experience I have ever had with an optometrist and I have been wearing glasses for 38 years! I have never written a complaint before on anyone, but this definitely required one. I WILL NEVER USE THIS COMPANY AGAIN.
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