I rented a unit from iStorage in Bradenton over the phone. I came in around ten at night and I think the after hours crew needs improvement. They did not have me down as a customer and when they did find me, they gave me the wrong code to get into the unit. So there was about thirty minutes of trying different codes to get in. When I did see where they had me, I saw that my unit was out of the camera view which wasn't safe considering I was storing my boat in there.
When I came back the following day, the day crew was fantastic. Service was good and they were very helpful. I was treated very well by the day crew. I'm not sure if the night crew is either not well trained in customer relations or if it was just a bad day. I am changing to another unit and they said they would refund me my month's deposit. I haven't gotten my check yet but I'm hopeful!
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