Since moving to Florida in June, (it is nearly November now) I have enjoyed weekly and biweekly trips into the Kangaroo's Pouch. They have a wonderful selection of children's clothing including footwear and an occasion selection of school uniforms. The Kangaroo's Pouch also has a fantastics selection of toys, books, games, baby gear, costumes, and party supplies. As a ""consignment mommy"" I have found the quality to be in the good to excellent range.\r
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Today was my first time consigning my own items at the Kangaroo's Pouch. The owner found none of my items acceptable for resale in her store. As a first time consigner in her establishment I was not offended by this. Mind you...everything I brought in had been laundered and laid flat directly from the dryer. Some items were half folded to prevent them from wrinkling in the storage containers I brought them into the store in. Although they were still all flat. Additionally, the three storage containers were sitting in my car, which had been running with the air-conditioner on for a period of time before I left my house. \r
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I have consigned many times prior to today and was very open and optimistic about the Kangaroo's Pouch. I have ALWAYS received great customer service from the owners husband when I've gone into the store. Dealing with his wife who claimed to be the ""owner"" was a completely different issue.\r
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Perhaps the owner would have preferred that my items be on hangers. I also had a fair amount of summer items to consign and it was my error that they are only accepting fall/winter clothing at this time. The clothing I brought in was also sitting in a cold car but it was not damp nor was it wet. Which she claimed it all was. She was also annoyed by the presentation of my clothing.\r
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It was not what she was saying about my items or my presentation of them that offended me. It was how she was speaking to me that COMPLETELY OFFENDED ME.\r
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I got my tubs of clothes and began to carry them to the front of the store. I was prepared to shop and make purchases even though she did not want to consign my items. I had a toddler pair of Nike sneakers and a lion costume. I fully intended to browse the clothing racks as I always find something. \r
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Before I exited the store with my items, preparing to go back inside to shop I explained to her that it was not ""what she had said to me but how she had said it to me"" that was very rude. Borderline mean and a horrible display of customer service.\r
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She then went off on me from the front of the store. Honestly, I am still in shock. I don't even know if other people were shopping. I wasted over 45 minutes of my time driving to and fro and attempting to consign some clothing. I also wasted 5-10 minutes browsing as she looked through my items. \r
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If you are looking to enter an establishment to consign or shop where you will feel welcome and comfortable - Make sure you call in advance and make sure that the woman who ""owns"" the store is not there. She was a horror show. Her husband seemed less than surprised by her display and has always been very friendly. \r
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I am very disappointed in the way I was treated as a loyal customer of the Kangaroo's Pouch.
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