Please be aware when using this office. The doctors are very nice but the office management is ineffective and not worried at all about customer service. I was told my child’s eyes were fine and less than 5 weeks later told by the school he needed glasses, so I got a second opinion. Sure enough he did need glasses. Because I had already used all of our vision insurance to pay for the first visit I had to pay out of pocket for the second visit over 200.00. I called Central Oregon Eye Care and asked them to waive the 15.00 co-pays for 3 of my family members; small amounts compared to what they charged and were paid considering I had to start over with my son’s eye care. To date, after ten months of phone calls I have heard nothing back and have been sent to collections for the 15.00 co-pays which they have now assessed a 50.00+ fee to each. The only reason I write this review is their unwillingness to even return my phone calls.
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