We have been customers with 2nd wind for about 4 years now and have always used the bi-yearly maintenance service. Even though every technician, dispatcher, etc. has been awesomely wonderful during these years, I just wanted you to know what awesomely great job Rich H. did for me today. He was polite, courteous and had a great sense of humor. Not only was it easy working with him on my maintenance/repair issue, he took the time to explain what was going on with my system and what it needed without confusing me too much :). I hope that you will keep Rich around a long time so I can request him again. 2nd Wind and Rich ROCK!
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