Started off great. Ordered flooring and when it was delivered said it was not what I thought it would be. They had no problem taking it back. They also had a $3,300 deposit of ours. We ordered around 4 boxes of different flooring to see if we liked any of them. We told them to take the money for this (between $60 and $150 a box) out of the deposit. When we didn't like anything we asked for our deposit back minus the money for the sample floors. That's when things turned around to a negative. He refused to give us any money back. He said we could take the flooring, he would donate it to Habitat or he would throw it out. We said we would pick out another floor and order it through him, which we did. We received a call saying it was back ordered for 2 weeks overseas. We asked him to cancel. Again, he refused to give us any money back. We eventually received a check for $1200. We didn't go to cash it until around 2 1/2 months later. We were told their was a stop payment on the check. We finally went to small claims court and it was decided in our favor. When we didn't receive the money we had to go to the sheriff's dept. They were going to put things up for auction but being a flooring store there wasn't anything there to take worth anything. We now have to see how this can be handled. Again, started off great, ended with a horrible experience.
more