Horrible service. Spend $300+ my first time visitng, had a good experience despite the fact that they ""forgot"" to ship my bras that they did not have in stock. I gave them the benefit of the doubt. \r
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A few years later I was sized, wore the bra and within an hour the wire was jabbing me in my arm pits. Called to see if I could exchange it, was told to come in. It was clearly not sized correctly. Staff was demeaning, arrogant and acted as though it takes a Master's degree to size a bra. Showed no empathy for my frustration, or offered alternatives. Refused to exchange after accusing me of wearing it (implying I wore it far more than a few hours). \r
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They used an analogy that a shoe store will not take back worn shoes, they do not want a worn bra. FYI - DSW has taken back 3 pairs of my husband worn shoes due to them being uncomfortable and gave him the courtesy of suggesting it may be a manufacturer defect. \r
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These women lack class and customer service. Better off shopping at a depratment store where they have flexible return policy and treat their customers with value. Everyone wants to support local businesses, but not if they will be treated like this. They would have been better off to allow an exchange knowing that the next time I come in I will spend more money and share with all of my friends what a great experience I had. Instead, I share my horrible experience and warn friends and will never step foot in the store again.
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