I am very disappointed in my experience with Glen'sTV. First let me start off by saying I had to call them almost every time I was in contact with them. I brought in a projector on December 31st. After a week, I called because I hadn't heard from them. They told me it needed a part they weren't able to find. Within a few minutes of looking on eBay I found the part and called them back to tell them. They then called me back later that day to tell me I needed to purchase the part on eBay myself so that they would not have to worry about eBay issues of refunds if it wasn't the right part. I had the part within 4 or 5 days and took it up there immediately. I didn't hear from them for over a week, so again called them first, only to be told that it was a difficult part to put in the way it came and that I would be charged $300 on top of the initial $35 fee. It is countdown to Super Bowl so the next day, January 24th I called and told them to stop the repair that did not seem to be in progress and that I would pick it up as is. Well I picked it up today, January 25th and fixed it myself within just over an hour of getting home. In summary, having gotten the part myself and later fixing it myself they did nothing but cost me time, money, and watching the championships on my own screen! They can rebuttal all they want, but they had it for 24 days and I could have gotten the part in 4 and fixed it in 1!!!!
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