I bought boarding service on groupon. When I called to schedule my drop off appointment, I was told that there would be a pet exam required, since I wasn't a customer. When I asked where that was stated in my groupon, she recanted, saying that since I had a groupon, I didn't have to have my dog examined. When I dropped him off a week later, I was told that since he was staying through the holiday (New Year's), I was required to purchase a $21 bath. I have never heard of this before...just because he is staying during a holiday, he would need a bath? I didn't argue too much with it, because he needed a bath anyway, and with my busy schedule that week I hadn't had the time to give him one, or take him somewhere to get it done before leaving town. I payed for the service, and asked what else was included with the bath (normally it's nails, foot pads, sanitary trim), and she said just a bath. I left slightly annoyed, because for that price I could have gotten much more for my dollar elsewhere. Upon pickup, my dog was brought out, and he looked the exact same as I had left him-- fur slightly dingy and pieced together, no bathed scent. My dog has maltese fur, which happens to get very fluffy and white when he is bathed-- it clearly wasn't done. But they insisted that he did receive a bath on the day of pickup, and offered nothing in return to address my dissatisfaction. It's quite obvious that they were trying to get back as much money as possible to make up for the discounted groupon price, and possibly since I was just boarding, and not a vet customer. But that's not the way to gain long-term customers out of a groupon deal, and because of my experience, I will never take my dog there again.
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