We are so extremely disappointed in the service (lack of service) we received from NW Windows and Doors in December 2012. From the moment the installers came to the final end of the project, we were wishing we'd used a different company. 5 minutes after the installers arrived (late and without a phone call) they began complaining that they were not told how many windows and doors were to be installed. I guess they hoped it would be a short day and forgot to look at their manifest. \r
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They complained about their company, the work they were doing on our house, and the installation process and used inappropriate language around me, a client! They could not finish the job in one day and would have to return and complained about that also! There was no communication between the installers, the company, and us. We had no idea when they would be back out until they showed up at the door. \r
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A window was broken during the installation process, we had to call to remind them to order a new one when we hadn't heard from them for 2 weeks. One of the doors had a manufacture's defect, the installers decided to install it anyway rather than get the part to fix it before installation and told me that it was MY responsibility to call Milgard to get it fixed because it was a manufacture's defect. The Milgard installer told me that it should have been an easy fix and that window companies always have the part in stock. \r
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One month after the initial start date the installation is complete. We've called the sales person to let him know we're unhappy, but have yet to hear from the company at all! This is the short version of the story!\r
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After reading some of these other reviews I guess I should be grateful that the process only lasted 1 month. hmmm...still not recommending this company.
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