Sales person Jovon Windley was doing great job with matching the price and providing the best service. However, Financial manager Lenny Orlov is a great master to full you off. First he managed to sell me extended warranty for $ 2700 which as he said should cover of everything might happened to the car withing next 5 years. Even more if something would have happened to the car that VW will reimburse me with 7K plus what ever insurance will send the check for. When Hurricane Sandy hit NY my car was flooded and recognized as a total lost. As i contacted extended warranty their statement was that they don't cover water damage. Lenny Orlov never cared to answer my calls as I was leaving him tons of vm.... Then i did some research and found out that i can get a refund for extended warranty as the car was total. Extended warranty rep was kind enough to let me know that all of the paper work i've submitted went through ok and the money went back to the dealership and they should send the check over to me as the car has been payed off by insurance. It has been more than 3 month already as I am hitting my head to the wall by contacting Lenny Orlov and Carlos Cgirard General Manager to have this issue resolved and nothing so far. I've also contacted main VW office. At this time the case has been raised over to VW Regional Case Manager and i am not sure if that would help me. Just make sure if you are buying anything from VW Sunrise keep away from Mr. Orlov and don't get hooked on extended warranty it is nothing but waste of money!!!!
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