My rug was taken and cleaned. When returned, the couple spots that I was concerned about were still there and, frankly, the exact same --- as though nothing was even attempted in the way of cleaning. There were a few other minor areas that needed cleaning, which also were untouched by Coit --- although they cleaned up easily for me. And, believe it or not, there was some surface dirt on the entire thing that just needed to be vacuumed up. Initially, I thought the rug has been returned uncleaned, but it is evident that cleaning was done because some areas are a bit faded and the texture is different. I don't know what the heck you all did with my rug, but it is worse and I will not use your service again. This, after 20+ years of cleaning my carpets with your company.
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