I had a man come to my condo to clean my carpet. On the way out the weight of the machine left dirty wheel marks in one room and down the hall to the outside door. I did not see that the marks were dirt until after he left as I assumed they were just wheel marks. Your Bothell, WA people sent another man out. I believe his name was Alfonso Alvarez. This man was exceptional. I had no gauge of comparison until this man did his job. I realized the first man did a very poor job. The first man squirt cleaner here and there. He used very little, but, I assumed it must have been nothing to worry about. Two days later, I saw my dirty spots reappearing although I wore only socks on my carpeting, and I live alone so there was little traffic. The second man you sent profusely hit the spots which he noticed and also profusely sprayed down the hall tracks. It was a great deal of bending over for him, but, I could tell that he wanted to be thorough -- and he was. All spots disappeared and all tracks disappeared and did not return. Also, the second man worked harder because he kept the machine outside the condo apartment and carried his hose to the kitchen. He had to repeatedly fill the machine with water that he hand-carried. The first man took the easy route and dragged the machine through the hall and adjoining room to the kitchen. In retrospect, I could see quite a difference in the physical labor extended by Mr. Alvarez (? - you can see you file for his name if I am wrong). I was very satisfied with the work performed by the second man because I saw his attempt to spray every spot thoroughly.
RESPONSE FROM COIT Seattle Carpet Cleaning and Restoration:
Thank you for your honest review. Reviews like this only make us better! While we train out employees to "do the right thing, the first time, every time" we know there's a chance it doesn't always happen, as in your case. Our philosophy is when this happens make every effort to make it right. We are so pleased to hear that you gave us the opportunity to do just that. We'll use your experience as a training opportunity as we know some customers won't be as gracious as you by giving us a second chance! Thank you so much!
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