On their website, I submitted a request for a roofing estimate. I then decided to call them the next day and make a request. It took a total of four phone calls over the course of about a month to get someone out to do an estimate on my roofing job. By the time I got their estimate, which was very professional, I had decided to go with another roofer who was much more responsive. I was really wanting to go with Eclipse because of what I read on Angie's list, and I realize it is a very busy time for the roofers in KC with the recent hail and rain storms. I live in a duplex in a cul-de-sac and was able to get other jobs in the neighborhood for the roofer I chose. I will say that Jeff Pendergraft was very apologetic and a good communicator about what they were experiencing. And, I appreciate that. I just think they should get a back-up plan for times like this so they don't lose out on any business or new customers.
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