First of all. Sergio was our server. He wasn't excellent due to the fact that he we never got him to come to the table. These two younger ladies delivered our food and had to tell us that they ran out of refried beans. But when our food got delivered two people had refried beans and the others didn't. My meal was bean and cheese nachos. Without even asking they made my meal with black beans. Then the manager Norm throughout all of this is standing chuckling to himself about this situation right behind me. So the management didn't want to take care of anything. He continued to ""escape"" the building within a matter of 5 minutes. Terrible service! I will never come back to this location. If Norm is there I will continue to pass on my story and words to many others who I talk to. Believe me when we went last night, three people who heard we were going to Alamo Cafe (that specific location) they turned down and would not come to dinner. Really upsetting when a manager wants to do absolutely nothing about it. I know when I go to a restaurant I treat people the way I want to be treated. The even funnier thing is they only took off $40 worth. So when I got my new meal I did not even want to eat or order. Did we get charged for the reorders. Pathetic that you guys run your restaurant like that. Also to end the night Aaron another manager finally came to talk to our table to apologize. He was some sort of a man. I think its hilarious that you have such terrible servers and management. Just remember our group of 10 will forward our experience to everyone that asks. Also statistics show...80% of restaurant business is from word of mouth. Huh, that is interesting. One unhappy customer tells nine others on a day to day basis. Good luck. Will not be back.
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