Extremely frustrated with Appliance Repair Experts!! They are currently in my home for the FIFTH time.....yep! FIFTH time! We had 3 visits by a tech, who created more problems with our freezer than we had originally called about. Now, the President of the company is here for the 2nd time. He is condescending and rude. After having working in the customer service industry for 25 years myself, I can honestly say that if this gentleman had been an employee of mine, he would have been terminated for his responses to client issues. Apparently the original problem was created by a faulty filter, even though they charged us for a new electronics motherboard. After additional issues with the freezer and 3 more visits from the tech, we requested a supervisor. This man proceeded to tell us (after cutting us off numerous times when we were trying to describe the issues we were having with the freezer) that we needed a plumber. When he finally found the time to listen to the issues, he then said that it was a faulty filter. He has a trainee with him and talks to the trainee like a dog, ordering around and telling him to shut up! Incredible! The lack of professionalism and understanding of the issues is outrageous! I understand that some problems are hard to diagnose, but it is the rudeness and awful attitude (by the President of the company no less) that have me beyond frustrated! In my business, if we had failed a customer on 5 visits, I would have bent over backwards to ensure that customer was happy with our service, not just supply the service that was paid for in the first place!!! They are now going to charge us MORE to fix issues that they created! Incredible! This is after a no-show by the tech on the 2nd visit! I have seen previous reviews and surly these guys are good with simple repairs, but they certainly lack any type of customer service on their ""guarantee"" that the repair will be effective or they will fix it for free! And the way the President speaks to us is simply insulting!!!!! I will never use this company again!
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