Contrary to what the previous reviews said, I've never had bad experience with them. They've always been prompt and my pets have been taken well care of. I'm not understanding where the complaints are from. I never noticed an employee use bleach, I've smelt a lemon scent before. I'm actually adopting one of the kittens there, she had no problem letting her go. Everytime I go, my dog is excited. I would think dogs would know what kind of place they are going to. My dog wouldn't be excited to go a place where he may be mistreated.
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