UNACCEPTABLE BUSINESS PRACTICES. I had problem with one of the burners on my stove and called AZ Appliance Repair after I saw their sizable ad in the yellow pages and figured it was a reputable company. Although they were out to service my stove the next day, the pricing was outrageous ($142.00 labor for a repair lasting no more than 25 minutes). However, I was in need of the repair and didn't have time to search around, so accepting the pricing was largely my fault. The MAJOR issue with this business occurred when I checked my credit card statement and discovered I was CHARGED TWICE. I promptly called and was told that the customer service representative would look into it and call me back later that day or the next day. No call. When I called two days later I was quickly given a laundry list of excuses: ""the owner is in Russia and so my e-mail communications with him are delayed"" ""the woman in charge of credit card billing is out of the office"" ""we have to go in and check every single transaction not just yours."" Are you kidding me? You double charge my credit card and now I have to come after you to rectify the issue? What kind of business doesn't take a $400 dollar overcharge seriously and promptly assure and continue to reassure the client that it will be handled effectively and efficiently? Needless to say, it has been over 1 week and I have heard nothing from them regarding the issue. I ultimately had to contact my bank and contest the charge. Fortunately the bank credited my account and has initiated a dispute with the company. With so many other options available, why choose a company like this that, whether inadvertently or deliberately, double charged a customers credit card and then totally ignored the complaint thus forcing the customer to take the time to try and rectify the established business's error? Companies like this DON'T DESERVE YOUR BUSINESS.
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