Please do not use Pet Chalet. They use deceitful practices to take your money. We dropped our dog off there on Friday and were scheduled to pick him up on Sunday. The wife called on Sunday and spoke to someone there to inform them that she would be there at 5:30 to pick up the dog. The person said ok, knowing that they closed at 5:00 instead of telling her the close time. This allowed them to charge us an additional overnight fee. You may say we should have known the close times, but we didn't and as a courtesy it would have been nice to have been told the actual close time instead of just saying OK with full knowledge they were closing at 5:00. If it was an honest mistake then offer to do something to make it right.\r
They also offer a waived late pickup fee if you get a shampooing (both are the same price). They neglected to tell us this, so we ended up paying a late pickup fee in addtion to an extra nights stay. Why wouldn't you tell everyone that they can get their dog shampo
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