I'm sorry to have to report this. I find myself being very upset and angry with this company. About 3 weeks ago, I dropped off two real gold chains to be fixed due to the connector piece being broken off on both chains. When I arrived to pick up the chains both chains appeared to be fixed. I noticed the thicker chain that belong to my grandmother appeared lighter. I took bother chains on friday Aug 03 2012. Returned the thicker chain to my grandmother and she immediately told me this was not her chain, she ask me to return back to the store and talk with them about this. At this point we believed the chain was switch accidently. After calling the store with my grandmother on the line and speaking with a young woman who then transferred the call to Elizebet who I believe is David's wife, She informed me that she had to talk the matter over with David Nelson and that he would give me a call back the following day. Well, Time now as went by and I have not hear anything and no efforts so
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