El Cajon Plumbing and Heating Supply was always willing to answer questions, which was great, but I really wish I could have been more educated. We were completely redoing our bathroom because of a sudden leakage. I was picking out new fixtures and didn't know how, and no one informed me about the new fixtures.
For example, my old fixture would let you monitor and adjust the water pressure. I was so shocked when I used my new fixture and found that I couldn't monitor the water pressure the same way. I wasn't told that it would be different.
I am also not happy with the Moen Eva collection they sold me. It spots like crazy. I was trying to look for chrome and got brushed nickel instead. It wasn't the highest grade I could have gotten, but if I was told that the Eva collection would spot, I would have upgraded. The wax they recommended for my fixtures didn't do anything to help.
It was the same situation with the towel racks from the collection. I looked in the box before I bought and saw that the towel racks were plastic on the inside so I upgraded. I wish I had known it was going to be the same way for everything else. If I had spent $100 more, I would have gotten better quality.
But the work they did in general is great, my bathroom looks gorgeous. The metal on the shower doors doesn't spot like the fixtures do.
If I were them I would have gone through the customer's options from a-z, showing what you get at the lower and higher ends of the price scale. You shouldn't leave your customer uneducated, especially when buying fixtures, because it's not like you can redo or take out your fixtures in two or three years if you don't like them.
All the work done was good but they should educate their customers more!
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