We purchase a new car approximately every 5 - 8 years, so we are not experienced at all of the wheeling/dealing of the car business. This was a very good experience for us. Melanie was professional and helpful. She took time to explain every detail of the process. When it came time to negotiate, which Dick Hannah is a negotiation dealership, she took our offer and made it work for us and the dealer. The business manager was helpful in explaining all the aspects of financing and did not pressure us into purchasing an extended warranty. If I had the money, I would like to do this every year because it was an enjoyable experience.
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