Willows service and repair sucks. Dropped my bike off for a simple repair and a month later after calling 5 times, they told me they were done and a 2 hour job turned into 8 hours. They broke an extractor and that's what took the extra 6 hours. Thanks a lot for letting me know. Ended up costing me 800 bucks to take a bolt out. When I contested it with my credit card company, they lied out of their asses and made up all sorts of stories. I called them to complain and they said they would give me a gift card. I told them that I would never ever give them business again. Whole reason I brought my bike there was because I thought they could do the job right. Bunch of hacks. A fellow coworker warned me about these crooks. Do yourself a favor and don't go here. It may have cost me an extra 600 bucks, but I'm hoping this review prevents them from getting future business from many other prospective clients.
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