I am writing to express my gratitude for the services and care your facility provided for my brother William H. during the course of his stay at Lake Shore HealthCare. We were fortunate to have discovered your facility with the help of outplacement services at St. Joseph Hospital. My brother was recovering from a severe fall and major abdominal surgery, and needed physical, speech and occupational therapy. He had previous experiences in nursing home facilities that were suboptimal in his opinion and in mine as his guardian. When he arrived at Lake Shore neither of us could believe the difference. Your short-term rehab floor is immaculate and well-appointed. The staff was engaging, capable, and efficient. My brother?s room was spacious. His therapists were thoughtful and supportive. When I as his guardian needed information, your staff was responsive and helpful. Everyone, from the receptionist at the door to the nurses at the nursing station, made both my brother and me feel well and cared-for. I want to commend especially a few of the staff with whom I had most contact. Shannon Jones made my brother?s entry in the facility smooth and problem free. Brenda Gayden and Irene from Social Services showed both compassion and initiative in their care for my brother. Trisha Misra was very helpful in establishing paperwork, and at the end of my brother?s stay helped me sort through alternatives. It is unfortunate but true that not all nursing and rehabilitation facilities come close to the level of professionalism and good management that you clearly demonstrate at Lake Shore. I commend you and would be happy to recommend Lake Shore to anyone needing skilled nursing or rehabilitation services.
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