The things I appreciate are small - it's easy to drop the car off and to get work scheduled, when my car has a problem they give me a ride home, they write their quotes down for me when asked, and Eli always shows me the areas fixed and explains what he did. I've never felt pushed to do anything overpriced or unnecessary. I had a tree fall on my car in last year's nightmare of a snowstorm and they quickly sent the tow truck to my house, they worked seamlessly with the insurance company.
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