I used Door to Door for two pick-ups. The first went smooth and although the vehicle arrived with damage, the trucking company (not Door to Door) has been working with me and will cover all repairs. The second pick-up is another story. The vehicle was picked up 2 weeks after it was available. The first company they dispatched cancelled twice then when they reposted the vehicle (at my request) Door to Door had the wrong pick-up city listed and had trouble finding a driver. Door to Door was unresponsive with status updates and blatantly lied to me about their willingness to cover the extra rental car fees I was paying. I ended up paying an extra $215 for car rental fees and $200 to the trucking company. To their credit they did not charge me their $100 fee. In total I ended up shelling out an extra $315 from my pocket. It seems to me that when things are smooth they are fine but when they run into trouble they are awful.
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