I would like to take the opportunity to thank you and commend several members of your staff. They turned around a potentially bad situation and made it a good situation. First, Mark defused a potentially embarrassing mistake and did the right thing. Mark epitomizes what professions are. Second, Zaki Farah was honest throughout and a man of integrity, he was doing what he was told. He also was a pleasure to deal with. Issac Simon took his time going over every detail of our new Nissan with us and never made us feel pressured during the delivery process. He also is a true professional and a credit to your company.
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