I JUST WANT TO START OUT BY SAYING THE WORST CLEANING JOB EVER. EMPLOYEES WERE 15 MINUTES LATE AND LEFT 15 MINUTES EARLY. THEY WERE TOLD WHEN THEY ARRIVED LATE TO MY HOUSE THAT THEY ARE NOT TO CLEAN THE BATHROOMS AND BEDROOMS WHICH THEY DID ANYWAY. THEY WERE TOLD JUST TO CONCENTRATE ON THE THREE ROOMS. YOUR EMPLOYEES WERE GIVEN 3 ? HOURS PLUS AN ADDITIONAL 2 HOURS TO CLEAN 3 ROOMS A TOTAL OF 900 SQ. FT. I BELIEVE THAT 5 ? HOURS IS ADEQUATE TIME FOR 3 ROOMS. BASED ON YOUR ?STANDARD PROCEDURE? I FELT VERY POSITIVE THAT WHAT I WANTED ACCOMPLISHED WAS EASILY AT HAND. NOT UNTIL I RETURNED AND ACTUALLY LOOKED AROUND DID I SEE THAT JUST THE MINIMAL AMOUNT OF CLEANING WAS DONE. I HAVE ENCLOSED SOME PICTURES THAT YOU MAY INCLUDE ON YOUR WEB PAGE SO OTHERS MY SEE WHAT KIND OF PROFESSIONAL JOB THAT YOU DO. I ASKED YOU TO MEET ME AT MY HOUSE THAT DAY. I AM SORRY THAT THE WERE TO BUSY TO DEAL WITH A CUSTOMER RELATIONS PROBLEM THAT DAY. AFTER LOOKING AT THE BBB REPORTS I CAN UNDERSTAND WHY. REFUNDING MY MONEY WILL BE THE EASIEST WAY TO RESOLVE THIS MATTER. I?LL BE WAITING TO HEAR FROM YOU.
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