I spoke with Customer Service 3 days ago and told them the following account. I was forwarded to the voicemail of an Operations Manager and have yet to receive a reply. I hired Coit to clean my floor tile and grout and to also seal the grout. They also agreed to fill-in the grout in one small area (about an inch) where the grout was missing. When the technician was done, he told me there were a couple areas of the floor that were "discolored". He said he went over those two particular areas several time but couldn't get them clean. I was really upset...I figured that if THEY couldn't clean it with their professional equipment, cleaners, and expertise, there was nothing to be done and I'd just have to live with dirty tile in those areas. Out of curiousity, I went and grabbed some Barkeeper's Friend from under my sink, sprinkled some on the floor, and scrubbed the area for about 30 seconds, and guess what? The dirt came right up in BOTH areas. How could I have done in 30 seconds what a professional failed to do? As for sealing the grout, my understanding is that when grout has been properly sealed, nothing should be able to seep into it. A good test is simply to take some water, put a few drops on the grout and observe. If the grout has been sealed correctly, the water should just bead up. And what happened when I did tried this test? The water seeped right in. How is that sealed? How is that protecting the grout? Lastly, the technician ended up patching/refilling the grout in three areas. And the color grout he used? Not even close to the original grout color. My grout is gray...and now I have three small areas (between 3 inches and 1 foot) with bright white grout. So, I don't think they cleaned the tile or grout. I don't think they sealed the grout. AND I'm going to have to pay to have someone come a try and replace the bright white grout they used to refill missing areas. Awful.
more