I had my 2000 Chev. Blazer repaired for front end work, and when I brought in the car they gave me an estimate but didn't give me a WRITTEN estimate. ??? Why would ANYONE take a car to someone without getting a written estimate? When I asked for one they looked at me like I was crazy. Then, the car was not ready when promised and I DID NOT GET A CALL ABOUT IT! They only told me when I came in to pick it up. I had made an appointment, came in early to drop off, and they did not even START on it until around 3pm. Guy said the night shift would finish it and be ready in the morning. I was really really irritated (I'd like to use another word, but this is a family site). THEN when I finally did pick it up, they added a $35 ""shop fee"" to the bill. I had to do battle with them for 45 minutes to get it removed. The fee was not on the original estimate (THIS is why you get a written estimate). What a gargantuan pain in the arse. Never again with these guys. I just had the feeling I was just another mindless customer that would roll over for being treated like a slug.
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