Dear Scott Spencer (General Manager):
Roto-Rooter had come recommended by the reviewers of this blog. That is why I am so disappointed in having to write now a poor review on Roto Rooter's performance.
I called to have a free estimate done. A serviceman showed up where upon I showed them the pipe that I requested to be snaked for maintenance. I was given a quote of $298 to snake the pipe line. I told the serviceman to proceed, but this was under the premise that the line could be successfully snaked. The serviceman brought in an electric snake. The serviceman was only able to go in about 7 feet before he got refusal (the snake line could not go past 7 feet). Serviceman announced he could not do anything further and that the bill was $268 (with $50 coupon). He could not have been in my home longer than one-half hour.
I understood this was a house call and I had agreed to the $268 on the basis that Roto Rooter could successfully clean my pipe line. However, to have to pay the full amount was unfair and not right.
I will never use Roto Rooter again, and I recommend you have clear terms before allowing any mobile plumbing service perform work on your home.
Thank you.
Joe
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