I was very skeptical with all of the bad reviews that all of these movers were getting! My gosh. It seems like even the best companies had someone who didn't have a great experience. We had to pick a mover though. My husband called HMS who turns out to be a North American Van Lines agent, so that was a good start as far as making us feel more comfortable. We have found the bigger companies seemed to be more responsive. Our representatIve, KeIth Orlandella was AMAZING! AMAZING! This guy was so attentive to our needs and questions. It actually felt like we were dealing with an employee who worked for us directly and only. He literally made our move a dream. The crew showed up and were equally excellent. The nicest and most polite guys. Brendan and his crew were professional, worked fast and hard and seemed to really care about our belongings. We had a scratch on one small end table and they had it brought to a repair shop and it was back by the following Monday. To be honest, they probably spent more repairing the table than it was worth, however, they insisted. FANTASTIC Moving experience! -MS
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