I really wanted to like this place based on other reviews, but was extremely disappointed. First, they made me bring my car in for an estimate on services I was requesting be done. Almost all of the other shops I called did not require this if I was requesting specific services. Second, when they finally got me a quote 6 hours later, it was astronomical. Shockingly, service for service, the VW dealership quoted cheaper prices! Surrounding auto repair shops were substantially cheaper. For example, Willoughby Hills Auto Repair quoted me $965 to replace timing belt, water pump, and coolant fluid (coolant flush), while surrounding shops quoted $500-650 for the exact same three services. Needless to say, I took my business elsewhere and was extremely satisfied with the results. The only thing this place has going for it are friendly employees, but I assure you that can also be found at other repair shops. Information is abundant today, which in turn makes consumers much more knowledgeable. Businesses need to start taking that in to account and price services properly. Make sure you get multiple quotes when having any repairs done.
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