WORST EXPERIENCE! I went to Bob Howard looking for a used car with a low budget. Looking to spend $5,000 I got pressured into getting a $3,800 being told it would not last on the lot past the day. The test drive of the car went well, nothing seemed wrong with it and I was reassured that the car passed a 90 point inspection and was completely mechanically sound. After these promises I felt comfortable buying this car.
After sitting in the lobby waiting for the paper work to go through for 2 hours I left in the used car with relatively low mileage and a clean carfax. About 15 miles down the road I could feel something was not right with this car and that the transmission was probably about to blow. When I went back in the following morning they promised to look at it. They told me it had actually NOT passed the 90-point inspection, even after I had been told by 3 different people about this policy before selling the car. I took the car home again, this time after it was ""fixed"". Again it did not take more than 20 miles before I felt the same transmission issues and I brought it back again the next day. They refused me any option of returning this car that I bought under false promises of it being mechanically sound.
The general manager, Ken, actually walked away from me when I brought it making me feel completely unimportant to him and a worthless costumer whose money meant nothing. I have never seen or experienced such clear disregard for customer service, I was shocked by the rudeness this guy presented me with.
After they ""fixed"" it a second time and I drove home once again to find the transmission was not fixed, the third time I brought it in they told me they were not going to attempt to ""fix"" it again.
This was the worst buying, customer service, and general human interaction experience I have ever had and I would recommend that no one ever go to Bob Howard for any reason, EVER!
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