I understand when a few mistakes are made - everyone's human. But when things continually go wrong, something needs to change. On both the BMW and Mini side of the dealership service has been poor for a while. They have tried to swindle me out of hundreds of dollars on a lease return, when in fact I was in the right. Their service department has also been performing poorly. I would expect this from a used car dealership, but no one in the building seems to exhibit any sense of positive morale. Plus, I can never get anyone on the phone to check on the status of my car. This used to be a great place with people that cared about their job and plenty of staff to handle the needs of the customers. It has since devolved into Uncle Joe's Used Cars. Don't buy a car from here.
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