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Complete breakdown of communication on staff's part and complete deception on Dr. Prutton's part will prevent me from ever entrusting them to treat any animal I care for. Dr. Prutton is simply out to line his pockets with as much money as he can. From minimum wage employees who are clueless to padded bills that are not discussed with clients before hand.
To add insult to injury, my cat was overly medicated to the point that he vomited 5 times and defecated on himself, up to 8 hours after his neutering. I watched him closely though the night, ready with water and food, in hopes he would ingest SOMETHING to dilute the anesthesia and UNAUTHORIZED vaccinations in his blood stream.
When I brought these concerns to Dr. Prutton's attention, instead of listening, he lied to my face about what ""we"" agreed upon, smirked and gave a lecture on his financial bottom line. To quote ""It takes $2.00 a minute just for me to break even"". Well, Dr. Prutton, (who I am supposed to believe is financially hurting after ripping off his patients) perhaps you should care more about your clients than your bottom line and you wouldn't have to waste your time on lectures.
Minus 5 stars if Yelp would allow, truly a nightmarish experience, I am shocked the BBB hasn't investigated this place.
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