6/11/2012
I had a terrible experience at this office. I have very little experience with plastic surgeons and this left me with an awful taste. I went in for a consult and was given 48 hours to decide if I wanted to take a procedure date. In that time, I asked for two things: 1) a copy of the study that was recently done re: this procedure and 2) a couple patient reviews from patients that had had this particular procedure in this office. The second request caused massive confusion. I was sent a link that did not contain the information I was looking for and when I pointed that out, I was told I was not comfortable having this procedure and I could not be a patient at this office. I was given no explanation. Just a curt email. I have subsequently met 2 other ladies who have gone in for consults there who had nothing nice to say about the experience either. I have heard good things about Dr. Stevens- my consult and the other ladies consults were with Dr. Spring. The patient coordinator Katie Jo would not give any further information, other than I was not welcome as a patient there. It was offensive and disappointing. I ended up getting the procedure I wanted on the exact same day I was booked to get it at the Marina office at a Beverly Hills office and not only did I receive the best patient care and was treated with respect, but every question I had was answered patiently and I received the results I was looking for! So it turned out great in the end. But it was an awful patient experience at the Marina with Dr. Spring and Katie Jo. Awful.
more