Called and talked to Pat and told her that even though I had bought the carpet because there was a 24 month promotional program that my bill said it was only a 12 month promotion....that is not what I was promised and she was unwilling to change it. I called GE Capital retail bank (they are the ones who send the bill) and they took care of it for me. Very dissapointed that Pat didn't seem to be willing to back what she had promised especially since they pride themselves in being a christian, family run business. She kept saying she felt bad, but not enough to help me out.
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