If you're just going to an eye exam, the doctors are great.
However, if you're going to be getting material from them, you should think twice.
The Optician there name Ira is NOT unfriendly, unhelpful, and a total bullsh*t artist. The first time I was there, he showed me 3 trays of old, ugly, and cheap quality frames. He said to me these were the only ones that my insurance will cover. I thought that sounded a little strange but since I didn't know what my insurance covered I just went along and selected a pair anyways. Few hours later, I went home, checked my benefits online. It stated that I have $70 allowance towards ANY frame on the market today. So I called the doctor's office and asked them why they only offered me the 3 trays of old frames. Ira comes on the phone and says ""OH, i see that now, but you know your insurance don't cover a lot of the frames. If the lab doesn't have it, they're not covered."" Unhappy and still confused about his answer I told him that I would be back on Monday to re-select. So I take a few hours from work to go back on Monday. Ira shows up and he tells me to pick out any frame that I want. I picked a pair that I actually liked. WOOD U Brand Model 703. He takes them to the back and comes back out in a few minutes. He goes ""I just called your insurance and they said they won't cover it because they don't have them and i would need to order them from my supplier."" So I said that's not right because my insurance says they'll cover ANY frame on the market. And he goes ""Yea but you didn't read the fine print"". I said there isn't any.... I asked him if he can show me ones my insurance does cover. He points over to these cheesy Guess and Sketcher frames. Confused again, I selected the Sketcher frames. At this point, I know asking them to call my insurance was not going to work. Was just going to give up trying to make sense to any of this. So I left for work. On the train, rethinking about the situation. This man is totally dicking me around. After I got off the train, I phoned my insurance company and explained the whole situation. They immediately apologized that I've been mistreated by one of their providers. And they're not sure why this optician refuses to apply my in network coverage on those Wood U frames. Even if the lab doesn't have, the insurance would pay for it if the optician ordered it through their supplier. I asked them if there's anyway I can report this Optician. Hes obviously out to rip me off. They told me that they will open a ticket for me to have this Optician investigated. I can also call back in a few days to see what the outcome is. I was also told that I can call the doctor's office, stop the production on my glasses, get my material co-payment and difference back and go somewhere else. So I will be going back to get my money and my prescription. Taking my business else where.
I know I sound like an idiot but the guy was misleading me right from the get go. I'm just glad that I reported them to my insurance. I will be leaving this review everywhere. BE WARNED! DO NOT GO! IF YOU DO, MAKE SURE YOU CHECK WITH YOUR BENEFITS AND KNOW WHAT YOU'RE SUPPOSE TO BE GETTING.
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