I have volunteered in this facility for many months as well as 5 other Nursing facilities in the Vista, Rancho Bernardo, Oceanside, San Marcos and Escondido area. This facility by far is the worst Ive ever been in.
The facility itself is spacious and thats about the only thing it has going for itself.
There is not enough CNA's to resident ratios therefore residents are neglected.
There is only one wound care nurse who is responsible for over 100 residents dressing changes in one day......this can not be done therefore residents dressing changes are not being changed as ordered by the doctor.
There is a serious shortage of towels and wash cloths.
Baby wipes are not used here. This means the wash cloths that the residents are provided to use on there face are also used to wipe residents rear ends ......
CNA's rush the residents when feeding them by stuffing there face full of food before there ready for more because there on a time restraint and there is a shortage of CNA's.
The nurses there openly talk about private information about residents out in the open so that other residents can hear. This is a HIPPA violation,
The state inspectors are there so often investigating abuse,neglect ect so often they should have there own office there.
This is a one star out of 5 star community and Im convinced they stole this star from another facility.
If you care about your loved one, I highly suggest you keep them out of this death house. There are many others in the area that have a much better rating and reputation.
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