I called customer service today because I have lost the title to my nissan. This would normally be easy to fix because I can just request a dupicate title from my state. BUT, when I tried to do this, I was told I couldn't because NISSAN had never provided a lien release. I paid my car off in 2007!! First off, I was on hold for almost 12 minutes. Then I get the grouchiest and rudest lady ever. I explain to her my situation. I actually didn't lose my title, It got mixed into my husbands stuff as he was moving out and he now says he doesn't have it. Anyway, She takes my information, puts me on hold, comes back on to tell me ""I can't help you, you need to do this yourself on line."" When I explain to her again, that I do not have account information because I tossed it all a few years ago. She replies..."" It's not our fault you couldn't keep up with your title."" This is your problem, not ours"" WHAT? This is customer service??? I told her that I wouldn't even NEED to be calling her if her company had done their job and released the lien! There are thousands of unemployed people out there...maybe Nissan needs to hire someone who is greatful to have a job and can treat people with respect. I am seriously having second thoughts about buying the car I was trying to get. I don't think I want to deal with NISSAN. I can take my money to a company who has their business act together. UGH!!! (Now that I tried to release my lien on line...I see I have to pay $19.00 to do it. So now I am paying for their mistake.) GREAT!
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