We have been regular customers at Leo's Chow Mein for years. The food is great and the prices are affordable. We've been telling people to give Leo's the business. However, a recent poor customer service experience has left us with a sour taste in our mouth and we are wondering if we ever want to go back.
During the lunch buffet these days, there is a waitress that is a middle aged Asian woman who is rude and delivers horrible customer service. We were at Leo's for the lunch buffet when it opened and even when she came around the first time with cabbage, she completely skipped our booth, going to another table near us then to the other side of the dining area. We had to flag her down to come back to our table. After this, she skipped our table again multiple times with no explanation as to why. She did not bring us food, she did not ask us if we wanted water refills when she brought water around, nothing. Now, We are people that are respectful. We say ""Please, thank you, no thank you."" when eating the buffet at Leo's. We are not the type of people who are rude and offend others. I don't believe we did anything to offend this waitress during our time there. Yes, this waitress was very rude and disrespectful to us. With her attitude, she has the potential to make your dining experience at Leo's your last one with how she is.
We did talk to Evelyn, the owner, about the situation who said she would talk to this employee about the matter but we'll see if that accomplishes anything.
Leo's Chow Mein needs to hire employees that know how to provide quality customer service otherwise, they are destined to FAIL in St. Paul. In this day and age, there are many Chinese restuarants as well, and if one is not liked, people will seek out others.
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