On 1/24/12 I contacted Savannah Nite after viewing their fleet via website. I chose the Armored limo and booked it for my birthday Saturday 1/28/12 putting down a $250.00 deposit by cc with a remaining balance of $413.00 due the night of the event upon arrival. I received the drivers name and contact number (Shawn) and confirmed the pickup/drop off locations and time which was 9pm. I came up with a theme and bought mask and a case of wine for my Birthday event. We would be picked up from one bar and dropped off at another club where we would meet our spouses and the party would continue. I then decided to pay the remaining $413.00 by cc so I wouldn't have to worry about having all that cash on me the next night. The next day was Saturday 1/28 and I receive a call at approx. 9:01pm from Shawn stating that we had a problem. He stated that the Armored car was down but he was outside with another vehicle. As I approached I realized that it was a regular party bus with a pole (which had nothing to do with my theme lol) Not laughing at the time I asked why hadn't I been notified at the time the problem occurred at least to have been prepared or asked suggestions on another vehicle. The driver stated that a upgrade was allowed which made me angry because I was quoted a lower price for this vehicle when I was making my reservations, I then asked him to call someone from the office. A call was then made to me on my cellphone stating what did I want the driver to do...leave or go on as planned (in an mean tone) showing no sympathy at all. I stated my dissatisfaction and told her I didn't want the DOWNGRADED and to please refund my cc $663.00she stated ok and to date I have only received $413 and can not get a return call from the owner which I have tried to reach several times..
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