I am very disappointed in Brummel's. I wanted to shop locally to support local business in Wyoming, but I wouldn't recommend this store to anyone! What a lack of customer service from Joe Brummel. I bought at Vanhill for a lower price than Brummel's quoted me 30 days ago. They wouldn't honor their own pricing even though I HAD A QUOTE FROM THEM. I own a business that relies on customer service and if I had done that to any of my customers they wouldn't be back and since they did it to me, neither will I. \r
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I have done everything in my power to inform all of my facebook friends and every single person I come into contact with not to deal with Brummel's because in my opinion they have obviously forgotten what customer service is all about. I was actually asked by Joe Brummel to do business elsewhere because he didn't want to provide customer service to someone with a legitimate complaint, he just wanted to make sure his margins were high enough. That's the antithesis of what a business like Brummel's is all about. I will NEVER shop at Brummel's again and I highly recommend that you don't either!!!
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