Zero stars! Consumer Beware! These people are rude, a rip off & down right idiots. Their repair guy misdiagnosed my problem causing me a loss of over $500 in food spoilage, then ordered parts without my authorization & had them shipped to my house. After spending $100 for a misdiagnosis they didn't want to send their Sr. Tech to my house for a proper diagnosis b/c ""I"" ordered parts! Their dispatcher canceled my appointment without telling me & then lied about it blaming it on the manufacturer. The Sr Tech said they didn't want him to come out b/c ""I"" ordered parts. They wanted to charge me another $426 for repair when the parts they shipped to me were only $45. They stood to make $480 off of me. During the whole ordeal of trying to figure this out & speaking to their dispatcher & general manager they were so rude like I did something wrong. They never apologized even after I called to tell them ""their"" parts were at my house they could come pick them up. In fact the general manager was shocked I opened the box addressed to me. She was busted! I will never do business with these shady people again.
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