I called Cole to deal with a stopped up kitchen sink. Although the plumber solved the problem, their billing left a lot to be desired. I was told the fee would be $79. When the plumber arrived, he quickly changed this to $179. Then he decided I ""needed"" a service that cost $375. When I phoned the office to ask if their advertised $50 off could be applied to the $375, I was told yes. But when the bill was presented, the plumber refused to deduct that amount. He said I had already been given a discount because he had waived the $49 trip charge and the $175. Did they really expect to collect approx $600 for a 45 minute service call? I later called the office to complain about bait and switch pricing and was offered a ""free"" HHVAC inspection - which usually cost (you guessed it!) $79! Having been burned once already, I decided to decline this offer. Reading various reviews, I see now I am not the only one to complain about bait and switch - so be careful!
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