I have a service contract through GE to repair my appliances. I have all viking appliances, and it was my microwave that malfunctioned. GE automatically paired me with Ralph Messina to come out and repair it. Long story short, they picked up my microwave on march 9th, and they did not return it until may 8th. During that time they did not call me to ever let me know what was going on. We have had our appliances repaired many times before by other appliance companies and it took them 2 weeeks tops to repair. I had to threaten the secretary that I would repot them to GE; It didnt matter. The secretary is like talking to a wall, she either doesnt know anything, or doesnt care. Terrible customer service from her. Its like buying a used car from the Ghetto. By the way since their return of the microwave it still does not work.
more